Important Notice: All Sales Are Final
WhichResume operates a no-refund policy for all purchases, including Premium subscriptions and AI credit purchases. Please read this policy carefully before making a purchase.
1. Policy Overview
Due to the immediate delivery and digital nature of our services, all purchases made through WhichResume are final and non-refundable.
By purchasing a Premium subscription or AI credit packs, you acknowledge and agree that:
- You will receive immediate access to premium features
- Services are delivered instantly upon payment
- All sales are final with no refunds or chargebacks
- You have reviewed the service features before purchasing
- Credit packs include both credits and bonus downloads
- Monthly credits reset automatically on the 1st of each month
2. Premium Subscriptions
2.1 No Refund Policy
Premium subscription payments are non-refundable under any circumstances, including but not limited to:
- Change of mind or buyer's remorse
- Lack of use or non-utilization of premium features
- Dissatisfaction with features or service
- Accidental purchase (please review before confirming)
- Subscription period partially elapsed
2.2 Why No Refunds?
Our no-refund policy is in place because:
- Immediate Access: Premium features are instantly accessible upon purchase
- Digital Service: Services cannot be "returned" once delivered
- Fair Pricing: Our pricing reflects the value and immediate availability
- Operational Costs: Processing fees and service costs are incurred immediately
2.3 Free Trial Alternative
We strongly encourage you to:
- Use our Free plan to test the service before upgrading
- Review all Premium features on our Pricing Page
- Contact support if you have questions before purchasing
3. Credit Purchases
AI credit pack purchases are non-refundable as they represent consumable digital goods that:
- Are immediately available for use upon purchase
- Can be consumed or partially consumed instantly
- Have real costs associated with AI API usage
- Cannot be transferred or returned
- Include bonus downloads that are immediately allocated
We offer the following credit pack options:
- Booster Pack: 100 credits + 10 bonus downloads for $7.99
- Pro Pack: 250 credits + 25 bonus downloads for $17.99
Once credits and bonus downloads are purchased, they cannot be refunded, even if unused.
4. Cancellation
4.1 How to Cancel
You can cancel your Premium subscription at any time through your account settings. Cancellation prevents future charges but does not provide a refund for the current period.
4.2 What Happens When You Cancel
- Immediate Effect: Cancellation takes effect at the end of your current billing period
- Access Continues: You retain Premium access until the period ends
- No Prorated Refunds: You will not receive a refund for unused time
- Auto-Renewal Stops: Your subscription will not renew for the next period
- Data Retained: Your resumes and data remain accessible on the Free plan
4.3 Downgrade to Free
After cancellation:
- Your account automatically downgrades to the Free plan
- You can continue using Free plan features
- Premium features become unavailable
- Your saved resumes (up to Free plan limit) are preserved
5. Exceptions
There are no exceptions to our no-refund policy. Refunds will not be issued for:
- Change of mind or dissatisfaction
- Failure to use the service
- Misunderstanding of features
- Technical issues on your end (browser, internet, device)
- Accidental purchases
- Account suspension due to Terms violation
- Service changes or feature modifications
Chargebacks: Initiating a chargeback for a legitimate purchase will result in immediate account termination and may be reported to payment processors as fraud.
6. Technical Issues
6.1 Service Problems
If you experience technical issues with WhichResume:
- Contact our support team through the Contact Form
- Describe the issue in detail
- Include screenshots if applicable
- We will work to resolve the issue promptly
6.2 Our Commitment
While we do not offer refunds, we are committed to:
- Providing reliable service and support
- Resolving technical issues quickly
- Maintaining high-quality features
- Continuously improving the platform
6.3 Service Credits
In exceptional cases of extended service disruption caused solely by our systems, we may, at our sole discretion, offer service credits or subscription extensions. This does not constitute a refund and is not guaranteed.
Make an Informed Decision
We want you to be confident in your purchase. Here's what we recommend:
- Try our Free plan first to evaluate the service
- Review the full feature list on our Pricing page
- Contact support with any pre-purchase questions
- Read reviews and testimonials from other users
By purchasing, you acknowledge that you have read and agree to this no-refund policy.